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VIP subscriptions There is occasionally a short delay between payment and VIP activation (especially around midnight CET).  This is normal and your VIP should be active shortly (often within minutes).  Some local payments such as Sofort and Giropay might take a little longer.



Website No problems reported.   
Account services No problems reported.  Email problems?  Please see our Email Help page.
Apps The latest version of the TSR Custom Content Manager is installing duplicates in the game and has a path-setting issue. Both of these are being worked on and we plan on releasing an update within the next week or so.
Basket No problems reported.
Download servers No problems reported.
Forum services No problems reported.
Submissions service No problems reported. 
Subscription services  No problems reported. Please see our Payment Help page if your payment won't go through
Support Normal service - expect a reply within 24 to 48 hours.



If you have an issue to report that hasn't been listed above, please contact customer support.

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